Senior Analyst, 340B Client Relationship
Job Summary:
Responsible for ensuring client program performance is at peak levels by acting as a day to day contact, delivering program efficiency and optimization opportunities for clients, identifying trending data and working with the necessary teams to identify and resolve issues in support of clients.
Job Responsibilities:- Oversees 340B Analysts workflow to ensure client relationships and deliverables are being maintained satisfactorily.
- Responsible for coaching/developing 340B Analysts and Coordinators in the resolution of escalated client operational issues and production system operational ticket issues.
- Monitors and reviews team and cross-team workflows for overall efficiencies.
- Communicates and presents business opportunities identified through optimizations and trends that relate to client program performance.
- Monitors and reviews new hire training materials and work instructions and updates them as needed.
- Provide necessary support needed to the Client for 340B audits.
- Participate in the Client’s audit process by visiting the Client’s site and/or the store.
- Develops and fosters working relationships with internal (IT, Stores, Internal Audit, Results, Accounting, Sales, Field Management etc.), and external counterparts (Clients, HRSA auditors, independent auditors, consulting vendors , etc.).
- Has a thorough understanding of the 340B program. Recognized as a Subject Matter Expert on 340B programs from an operational perspective. Strives to consistently improve the overall efficiency, profitability, and marketability of the 340b complete program.
- Maintains and continually builds knowledge of the healthcare and pharmacy services industry, and uses that knowledge to identify ways and make recommendations, to improve the 340b program.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni-channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor’s degree and at least 1 year of experience of providing service to Clients/customers; or high school diploma and 4 years of experience of client or account relationship management.
- Experience directly addressing, handling and resolving complex and escalated issues with short and/or long term solutions with minimal or no supervision.
- Experience developing ways of accomplishing goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
- At least one (1) year of experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.
- At least one (1) year of experience leading and/or working on projects, preferably in a collaborative and cross-functional team capacity.
- Experience identifying, developing and implementing process improvement initiatives where direct cost efficiencies/ROI was realized.
- At least (1) year of experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audience types (e.g., C-Suite Management).
- At least (1) year of experience developing and delivering presentations to various audiences.
- Experience preparing materials to mentor and train both individual and groups/teams.
- Intermediate level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
- Intermediate skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
- Intermediate level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
- Willing to travel up to 20% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Bachelor’s degree and at least 3 years of experience of providing service to Clients/customers; or high school diploma and 6 years of experience of client or account relationship management.
- At least two (2) years of experience in diagnosing, isolating, and resolving moderate to complex business issues and recommending and implementing solutions to resolve problems.
- At least (2) years of experience communicating both verbally (on phone, one-on-one & to groups) and in writing (emails, letters, reports, presentations) to various audience types (e.g., C-Suite Management).
- At least (2) years of experience developing and delivering presentations to various audiences.
- Experience in the healthcare industry, including 340B, pharmacy, hospital, clinic, PBM.
- Experience mentoring and training on procedures/SOPs and processes at various levels (e.g., clients, staff, management).
- Experience in an Account/Relationship management environment servicing a multiple clients and book of business.
- Advanced Microsoft Office Skills.
We will consider employment of qualified applicants with arrest and conviction records.
Salary Range: $79300 - $127000 / Salaried
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